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# Customer support automation. It's just the ticket.

Instead of allowing inefficient ticket routing and long response times slow productivity to a standstill, let automation take in, assign, and respond to support tickets. Make can connect your existing infrastructure to route incoming tickets and generate automatic responses. That's a better experience for your customers, and more scalable and efficient operations for you.

[Discover Solutions](/content/en/automate/support-ticket-management#solutions/index.html)

### Trusted by thousands of fast-scaling organizations around the globe

## Drag-and-drop your way to efficiency

Turn a problem into a solution on Make’s drag-and-drop platform where you can automate support workflows and unlock the hidden value and efficiency in your siloed systems.

## Solutions to automate your support ticket management

- Drive smarter decisions with analyzed customer chat data

- Refine support services through CSAT feedback collection

- Reduce chat response times through instant, automated responses

- Improve customer satisfaction by allocating tickets to qualified personnel

## Zendesk Automation: 5 Make Templates to Get You Started

Zendesk is a great customer engagement tool, but let’s face it: when it comes to automation, things can get complicated fast.

[Read article ->](/content/en/use-cases/zendesk-automation/index.html)

## FAQ

How do I get started with Make?  
What is a scenario?  
What is a module?  
What is mapping?

## How it works

Traditional no-code iPaaS platforms are linear and non-intuitive. Make allows you to visually create, build, and automate without limits.

## Trusted by 350,000+ customers

"Make really helped us to scale our operations, take the friction out of our processes, reduce costs, and relieved our support team. It is difficult to not become a fan."

Philipp Weidenbach

Head of Operations at Teleclinic

"Make drives unprecedented efficiency within our business in ways we never imagined. It’s having an extra employee (or 10) for a fraction of the cost."

Cayden Phipps

COO at Shop Accelerator Martech

"The simplicity, flexibility and ability to build real complex automations without any knowledge of programming makes it the best thing since sliced bread."

Erkki Markus

Product Owner at Smaily

"True citizen development in the entire company. Make is present in every department, empowering the company to offer a unique customer experience."

Andreas Stryz

CTO & Co-founder at FINN

"I can't count the number of hours I've saved by using Make. Every single day is simpler because of Make's automation."

Kimberly D

Owner of Media Production